Microsoft Certified Desktop Support Technician
Definition & Purpose
The Microsoft Certified Desktop Support Technician (MCDST) certification will get you started in your IT career by ensuring you have the skills to successfully troubleshoot desktop environments running on the Microsoft Windows ® operating system. The Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows ® operating system.
Course Outline- Configure and troubleshoot Office applications
- Troubleshooting Network Protocols and Services
- Configuring and Troubleshooting the Desktop and User Environments
- Configuring and Troubleshooting Hardware Devices and Drivers
- Managing and Troubleshooting Access to Resources
- Resolving Issues Related to Usability
- Resolving Issues Related to Application Customization
- Configuring and Troubleshooting Connectivity for Applications
- Configuring Application Security
Chicago: (312) 920-8822
Oak Brook: (630) 705-9999
Some computer knowledge recommended but not required.
Hours: 40